Field Support Technical Specialist (m/f/d)
Travel, USA, US
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Position Summary:
As a Field Support Technical Specialist, you will be supporting and leading field corrective actions to minimize turbine downtime and will travel to wind farms for on-site training and troubleshooting as needed.
Responsibilities:
- Supports field Technicians with turbine troubleshooting.
- Provides new sites with instruction, guidance, and implementation of internal processes.
- Works with new Site Management and Technician teams to successfully perform day-to-day functions to higher levels of performance.
- Provides on-site training and evaluation of Technicians for the development and completion of Technical Training on-the-job demonstrations required through appropriate training levels.
- Available for dispatch to support and/or lead field corrective actions.
- Supports O&M windfarms with turbine control issues.
- Evaluates turbine-specific problems and offer suggestions for turbine solutions.
- Evaluates turbine component failures and communicate problems via Service Now.
- Works closely with Technical Services to build a strong working knowledge of multiple platforms and models of Wind Turbine Generators.
- Supports and leads field corrective actions to minimize turbine downtime both remotely and at wind farms.
- Utilizes Service Now to manage and organize communication, guidance, prioritization, and resolutions of Turbine issues.
- Analyzes control data to evaluate turbine problems.
- Works closely with other groups and organizations to establish improvements, data generation, training updates, and documentation.
- Understands strongly internal processes, systems, and reports.
- Works proficiently with MS Office suite. (Excel, Outlook, Power BI, Project, etc.)
- Other responsibilities as assigned
Direct Reports:
No direct reports
Requirements:
- BA degree in Electrical or Mechanical Engineering preferred
- Minimum of a 2-year technical degree in electrical or electronics, or equivalent work experience
- Ability to read schematics to diagnose electrical and mechanical problems
- Ability to manage several activities/projects at once to organize and prioritize work, prepare plans and meet deadlines
- Ability to coordinate teams to perform inspections and repairs
- Ability to successfully interact with all organizational levels
- Ability to grasp complex concepts and offer solutions to turbine problems
- Experience solving technical problems on electrical generating equipment preferred
- Wind Farm Erection and Commissioning experience preferred
- Wind Turbine Generator (WTG) experience preferred
- Electrical generation experience preferred
- Ability to work within assigned systems to coordinate repairs, troubleshoot, and record all data for use in reporting and further data analysis.
- Must be willing to travel to wind farms for on-site training and troubleshooting as required
- Work-based on 8 or 12-hour rotating shifts
- Flexibility to work overtime
- Ability to meet specific OSHA and ANSI weight limits of 265lbs. max.
- Must be able to pass a pre-employment physical administered by a medical examiner to ensure ability to safely perform job functions and meet the physical demands of the position
- Driving is an essential function of the job. Must possess a full valid driver’s license and be insurable under our auto insurance policy. This position will be subject to periodic driver’s abstract checks to confirm continued insurability.
In addition to the opportunity to make our world a little more sustainable, we offer you:
*Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.