IT Services Integrator (m/f/d)

YOUR TASKS

• Facilitate seamless integration of services from internal and external sources.
• Ensure all service components work cohesively.
• Ensure the integration of data, tools, processes and vendors at Nordex.
• Proactively identify risks related to service integration and delivery.
• Helps in the development of mitigation strategies and contingency plans to ensure business continuity.
• Ensure service alignment with operational goals.
• Facilitate regular feedback loops with stakeholders to refine service delivery.
• Monitor and manage service levels to meet targets.
• Negotiate and manage SLAs with internal and external providers.
• Provide regular reports and insights to senior management to support decision-making.
• Conduct regular performance reviews and ensure alignment with contractual obligations and service expectations.
• Evaluate service performance and relevance to business needs, recommending additions or retirements as necessary.
• Oversee resolution of incidents and problems across service areas.
• Minimize business disruption and enhance service resilience.
• Manage changes to the service ecosystem in a controlled and effective manner.
• Prevent negative impacts on service quality.
• Develop and maintain a comprehensive knowledge base.
• Document best practices and lessons learned.
• Promote continuous learning and knowledge sharing within the organization.
• Identify opportunities for service improvement.
• Drive innovation and adapt services to evolving technology and business needs.
• Evaluate and implement tools that enhance service integration, monitoring, and automation.
• Promote the use of AI and machine learning where applicable to improve efficiency and responsiveness.
• Identify cost-saving opportunities through process optimization
• To analyze data, identify trends, and make data-driven decisions to improve service delivery
• Organize training sessions for support teams on new tools, processes, and best practices.
• Foster a culture of continuous improvement and technical excellence.
• Ensure services comply with industry standards, regulations, and internal policies.
• Maintain a secure and compliant IT environment.

YOUR PROFILE

• Bachelor’s Degree in Information Technology or similar.
• Self-responsible, structured, customer-and solution-oriented working mindset.
• Intercultural understanding, and thrive on working collaboratively with teams across functions and geographies.
• Good communication skills.
• Proactive, assertive and a team player.
• English B2 or higher. German language skills is a plus.
• At least 3-5 years experience is required.
• Availability to travel.

YOUR BENEFITS:

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.