Application Manager ServiceNow (m/f/d)

WHY YOU SHOULD WORK WITH US? 

• Sustainable impact: contribute to a greener future;
• Global Growth: Join an industry with growing global presence;
• Career Development: Benefit from a dynamic industry that fosters professional growth an skill development.
• Pioneering Spirit: Experience the satisfaction of being part of a pioneering movement towards a more sustainable energy; 

YOUR TASKS

• Ownership and continuous improvement of our ServiceNow platform (supporting business and IT processes)
• Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation
• Steering of ServiceNow related projects as well as Change & Release Management
• Monitoring, troubleshooting and enhancement of integrations to other IT services, e.g. SAP
• 2nd Level support of the platform and coordination of external support and development teams
• Maintaining a close relationship with our business key users and stakeholders
• Development of user training concepts and documentation
• Continuous knowledge improvement of ServiceNow related technology, standards, and best practices;

YOUR PROFILE

• University degree in Computer Sciences, Mathematics, Business Administration, or other equivalent education;
• At least 3-5 years of relevant experience in ServiceNow, in particular ITSM, ITOM and CSM;
• You have a passion for a customer and result driven way of working;
• Knowledge in support processes (ITIL) and project management methodology (PRINCE2) are another benefit;
• Excellent skills in English - we’re not expecting Shakespeare, but you should feel comfortable speaking in interviews and daily meetings with international colleagues;

WHAT WE OFFER

• Central location, near public transportation (3 min to metro Via Rápida-Viso);
• We also have free parking spot in the building (Edificio Porto Inova) and an E-car Charging station available;
• You can lunch in the office, we have a very prepared "Kitchen". At the building, also exists a caffeteria that offers 3 different dishes with a very reasonable price;
• Our office is equiped with ergonomic work stations (yes, we have standing desk´s);
• Coffee, water, tea, fruit, cookies, and sometimes chocolate is on us, too!
• We have a remote friendly system. The current system is 3 days at the office, 2 days at home. And... we have Flexible Working Time Policy;
• We offer you all the equipment to work from home (monitor´s, dockingstation, headphones, mouse and keyboard).
• Health Insurance;
• Nordex Cuida +: Enjoy six free appointments per year in psychology, nutrition, social support, finance, and legal advice.
• Mardi gras, Christmas Eve and New Year’s Eve are holidays to us;
• Training & Learning Program (internal and external trainnings sessions);
• Performance evaluation Program every year!
• Team building events;

OUR RECRUITMENT PROCESS

1. CV Screening - We start by reviewing your CV — just a heads-up: we only evaluate applications/CV´s in English.
2. Prescreening Call - If your profile matches, you will get a call from a Portuguese number (yes, that’s us 🇵🇹). If you miss the call, no worries — we’ll follow up by email.
3. Technical Interview
4. Cultural Interview
5. Offer

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.