Master Technician (m/f/d)
US
Do you want to be part of an agile team where colleagueship truly matters?
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.
POSITION SUMMARY
The role of Master Technician directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As a Master Technician, you will work closely with the Technical Back Office and field operations teams to diagnose and resolve complex wind turbine issues, provide advanced technical support, lead troubleshooting efforts, and ensure the highest levels of turbine performance, service quality, and customer satisfaction across North America.
WHAT YOU’LL DO
- Execute advanced and complex technical operations on wind turbines.
- Provide remote and on-site technical support for challenging turbine issues.
- Troubleshoot and diagnose turbine systems, components, and subcomponents.
- Lead technical coordination and implementation of major repairs, recommissioning activities, and fault resolution.
- Train, mentor, and transfer technical knowledge to Service Technicians.
- Evaluate technical reports, deficiency reports, and system availability data.
- Analyze turbine performance and coordinate improvement initiatives to maximize availability and reliability.
- Support work order management, documentation, and ServiceNow ticket closure activities.
- Maintain accurate records and data entry within Nordex systems.
- Serve as a technical expert within the broader Nordex network, sharing knowledge and best practices across teams.
- Travel extensively throughout North America to support wind farm operations, training, and troubleshooting efforts.
WHAT YOU HAVE
- Minimum 2-year technical degree in Electrical, Electronics, or a related technical field, or equivalent work experience.
- Vocational training in electrical, mechanical, or mechatronics disciplines preferred.
- Bachelor's degree in Electrical or Mechanical Engineering preferred.
- GWO Certifications including Working at Heights, First Aid, Fire Awareness, and Manual Handling preferred.
- STTL 1, 2, and 3 certifications.
- Expert-level training in at least one turbine component (such as Gearbox) preferred.
- 4+ years of wind industry experience, depending on education and technical background.
- Extensive experience using wind turbine diagnostic tools and software.
- Advanced troubleshooting skills across turbine systems and subcomponents.
- Experience coordinating teams and leading technical activities in the field.
- Strong attention to detail and commitment to quality workmanship.
- Excellent communication and teamwork skills.
- Ability to work at heights and in remote locations.
- Ability to work rotating 8- or 12-hour shifts and overtime as needed.
- Must meet the weight requirement of 265 lbs. (120 kg) or less to safely utilize climbing equipment.
- Must be physically capable of performing the essential duties of the position and pass a pre-employment physical examination.
- Bilingual English/French is considered an asset.
- Driving is an essential function of the job. Must possess a full valid driver’s license and be insurable under our auto insurance policy. This position will be subject to periodic driver’s abstract checks to confirm continued insurability.
Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must:
- Demonstrate a strong understanding of and commitment to safety protocols and procedures.
- Ensure compliance with all safety regulations and company policies.
- Proactively identify and mitigate potential safety hazards.
- Properly use applicable safety equipment, including but not limited to eye protection, hearing protectors, steel-toe boots, and hard hats. Loose-fitting clothes and jewelry are not permitted.
- Communicate effectively with team members and management to ensure a safe working environment.
- Speak and understand English fluently to effectively communicate safety and job-related information, follow safety instructions, and collaborate with English-speaking supervisors and team members.
We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program* designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership.
Financial Benefits
- Paid Time Off - Three (3) weeks accrued (120 hours)
- Medical & Pharmacy Insurance with multiple options to best meet your needs
- Health Savings Account (HSA) with Employer Contribution
- Flex Spending Account (FSA)
- Dental Insurance
- Vision Insurance
- Short-Term / Long-Term Disability Insurance
- Life and AD&D Insurance
- 401(k) with Employer Match
- Student Debt Repayment
- Tuition Reimbursement
Wellbeing, Family Planning, and Voluntary Benefits
- Employee Assistance Program (EAP)
- Parental Leave
- Calm Subscription
- Gym Membership Reimbursement
- Accident Insurance
- Legal Plans
- Spot Pet Insurance
- Auto and Home Insurance
- And much more…
*Offers may vary by location and eligibility.
Equal Opportunity:
Nordex adheres to a policy of equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
DEI:
We are committed to creating an environment and culture in which Diversity and Inclusion is recognized as a true opportunity and value for the organization. We welcome you to learn more by visiting this link: Diversity & Inclusion - Nordex SE