Global Service Key Account Manager (m/f/d)
REQUISITION ID:
13835
LOCATION:
Imarcoain, Navarra, ES, 31119 Madrid, M, ES, 28001
DEPARTMENT:
Service
As part of our continued growth, we are hiring a Global Service Key Account Manager (m/f/d) to join our Service KAM Team. In this role, you will develop and implement service strategies for assigned key accounts, act as the primary point of contact for customers, and drive long-term partnerships that support customer satisfaction, sales growth, and business success.
YOUR TASKS:
- Develop and implement account strategies for assigned customers, identifying business opportunities and supporting long-term growth
- Act as the primary interface between customers and Nordex, ensuring coordinated communication and access to products and services
- Build and maintain strong relationships with key stakeholders, understanding customer business objectives, risks, and opportunities
- Lead high-level operational and technical discussions with client leadership and support strategic decision-making
- Manage escalations, claims, and commercial discussions, facilitating win-win solutions for both customers and Nordex
- Identify and promote sales opportunities, ensuring awareness across the organization and supporting profitable business development
- Negotiate major technical agreements, including warranty extensions and framework agreements, and ensure contractual obligations are executed accurately and on time
YOUR PROFILE:
- Degree in Engineering or a related field
- 10+ years of experience in Service Operations
- Strong customer management and stakeholder engagement skills
- Experience in commercial negotiations, contract management, and business development
- Ability to build trusted relationships with customers and senior executives
- Strong communication, mediation, and problem-solving skills
- Fluent English language skills
*For foreign qualifications, recognition as the corresponding Spanish degree equivalency is required when applying.