IT Support Services Integrator (m/f/d)

We are looking for a highly motivated IT Support Services Integrator (m/f/d) to handle the management and integration of data, tools, processes and vendors at Nordex. The IT Support Services Integrator plays a pivotal role in orchestrating and managing the delivery of IT support services from multiple internal and external service providers to ensure they align with the organization's objectives and deliver seamless, high-quality IT support services to the business globally.

YOUR TASKS

• Coordination and integration: Facilitating the seamless integration of services, ensuring that all components work together cohesively, regardless of being sourced internally or from third-party vendors
• Service level management: Monitoring and managing service levels to meet agreed-upon targets, including the negotiation and management of service level agreements (SLAs) with both internal and external providers‍
• Vendor management: Acting as the central point of contact between the organization and its IT support service providers, managing relationships, contracts, and performance to ensure that services are delivered in alignment with business needs‍
• Continuous improvement: Identifying opportunities for service improvement, driving innovation, and ensuring that the integration of services evolves in line with technological advancements and business requirements‍
• Governance and compliance: Ensuring that all integrated services adhere to industry standards, regulatory requirements, and organizational policies, maintaining a secure and compliant IT environment
• Incident and problem management: Overseeing the resolution of incidents and problems across all service areas, ensuring minimal disruption to business operations and improving overall service resilience‍
• Change management: Managing changes to the service ecosystem in a controlled manner, ensuring that changes are implemented effectively without adverse impacts on service quality

YOUR PROFILE

• Bachelor’s Degree in Information Technology or equivalent
• Strong project management skills: The ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines is essential for this role
• Excellent communication skills in English: The IT Support Services Integrator must be able to communicate effectively with internal and external stakeholders, including vendors, service providers, and business leaders
• Vendor management experience: The ability to manage relationships with third-party vendors, negotiate contracts, and monitor performance is critical for success in this role
• Technical knowledge: A strong understanding of IT infrastructure, systems, and processes is necessary to ensure the seamless integration of services
• Analytical skills: The IT Support Services Integrator must be able to analyze data, identify trends, and make data-driven decisions to improve service delivery
• Willingness to travel occasionally, a valid driving license is nice to have

YOUR BENEFITS

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability. In principle, employment is also possible on a part-time basis.