Aftersales Manager

Do you share our passion of renewable energy for a greener and sustainable future?

We are currently looking to recruit an Aftersales Manager on a Permanent basis to join the team covering the UK and Ireland.

The successful candidate will be based out of either our office at Didsbury near Manchester or our Oola office in Co Limerick.

How can you make a difference?

The Aftersales Manager is responsible for the development and growth of our aftersales business, utilising a proactive approach to sales opportunities on existing and lost accounts.  The successful candidate will lead the development of new aftersales product offerings and develop and maintain relationships with our key customers.

 
What will you be doing?  

Key responsibilities for this role include:  

•    Responsibility for the development of new aftersales product offerings within the region
•    Collaboration with cross functional teams to analyse customer requirements and develop aftersales product roadmap
•    Monitoring and analysing aftersales performance metrics, identifying areas for improvement and implementing corrective actions 
•    Conducting market analysis to identify trends and opportunities for growth, ensuring these opportunities are incorporated in our aftersales strategies and processes
•    Responsibility for the after sales strategy, target and growth for responsible accounts
•    Proactive targeting of repair / modification / maintenance offers including follow-up, negotiation and closing the offer
•    Responsible for after sales order intake, revenue and EBIT for responsible accounts
•    Key contact for a defined portfolio of clients for any commercial / contractual issues including complaints, disputes and warranty claims
•    Building, developing and maintaining long-term client relationships ensuring customer satisfaction
•    End to end management of service agreement renewals for existing wind farms which includes, tendering, negotiation of terms and conditions, cost analysis and pricing
•    Building a strategy to reactivate lost accounts
•    Responsibility for calculating and collecting contract variable fees
•    Knowledge transfer of Maintenance Service Agreement contractual scope to the operational service teams

What are we looking for?  

The successful candidate will have proven experience working within a technical sales or business development position where you will have experience of working towards challenging sales targets.

You will be an excellent communicator with the ability to build rapport with both internal and external customers and you will have previous experience of working with service or sales contracts. 

You will hold either a business or technical subject degree or equivalent and have an understanding of engineering principles along with an understanding of UK and Irish legal framework and commercial/contractual law.  

Other attributes we are looking for include:  
•    Strong negotiating skills
•    Excellent planning and organisational skills
•    A customer focused approach 
•    Excellent presentation skills 

There is a requirement to travel on a regular basis which will include nights away from home

What we can offer you?

Time Off 🤸  33 days including bank holidays. After two years continual service you will be entitled to an additional day‘s holiday per annum (Maximum 5 days). Plus an extra day off for your birthday
Health & Wellbeing 🧠 Employee Assistance Programme (offering therapy sessions), Bike2Work Scheme, Paid Eye tests & contribution towards Glasses, Company Sick pay scheme. Private Healthcare available via salary sacrifice 
Volunteering 🌎 2 paid working days per calendar year to carry out volunteering activities in your local community.
Family friendly 👨‍👩‍👦 Enhanced Maternity, Paternity and Adoption Leave. Compassionate Leave, and Life Insurance. 
Memberships 📚 Nordex will reimburse the cost of one annual professional subscription fee to one professional institution relevant to your work.
Celebrate🎉 Long Service Awards at 5, 10, 15 + years Service 
Flexible 💼 flexible working hours and hybrid working arrangements available. 

Recruitment Process

The closing date for this role is Monday 10th March 2025, however, please be aware that this role could close early if we receive an overwhelming response.

The first stage of the recruitment process requires you to submit your CV via the Apply Now button.  The recruitment team will then review your application and be in touch to confirm if you have been successful in reaching the next stage of the process.  

Interviews for this role are due to take place week commencing 17th March 2025
We appreciate all the applications we receive and will be in touch with you as soon as we can, so please watch out for our emails or phone calls (which maybe from a withheld number)

Nordex Values, Diversity & Inclusion

Here at Nordex we interact with a variety of people and cultures. Our values of Integrity, Respect, Colleagueship, and Ownership are the unifying force for all departments and regions around the world, these are the standards we walk by. 
Our mission is to offer cutting edge, reliable products, and services, generating value for our customers and stakeholders …. All whilst protecting the environment.

Join the #TEAMNORDEX and shape the future of energy with us.