Head of IT

Your Tasks:

Leadership & Governance:

• Lead the India IT Service Center with full people leadership responsibility.
• Provide functional leadership to regional IT teams across APAC.
• Define and maintain service center operating models, processes, performance KPIs, and governance structures.
• Ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements.
• Act as the primary escalation point for India and APAC IT operations.

Global Shared‑Service Delivery

• Operate the India IT Service Center as a global delivery hub, providing services to all Nordex regions.
• Ensure that delivery capabilities are aligned with global IT frameworks, architectures, and service models.
• Maintain stable, high‑quality service operations across infrastructure, workplace, applications, and service desk services.
• Coordinate with global operations teams to ensure seamless integration of the service center into global delivery flows.

Regional IT Service Management

• Oversee IT service delivery and operational performance across India, Australia, China, and other APAC markets.
• Ensure consistent SLA/OLA achievement and service continuity within the region.
• Interface with local business leaders to ensure operational stability and transparency.

Global ITO Demand Process Integration

• Enable the India Service Center to support the global demand pipeline effectively.
• Align service center capacity, capabilities, and resources with global demand patterns and priorities.
• Support global planning cycles by providing reliable forecasts, capacity plans, and performance insights.

Vendor & Partner Ecosystem Management

• Manage strategic technology partners in areas such as:
• Artificial Intelligence
• Infrastructure operations
• Cloud services
• Software development
• Govern vendor performance and negotiate contracts in alignment with global procurement guidelines.

Project & Transformation Delivery

• Lead the regional implementation of global IT programs and services.
• Ensure consistent adoption of global platforms and drive digitalization and automation initiatives within APAC.
• Coordinate local change management activities.

Budget, Resource & Capability Management

• Manage regional and India Service Center budgets, cost allocation, forecasting, and optimization.
• Own workforce planning and hiring for the India Service Center.
• Drive talent development, retention, and succession planning.

Security, Risk & Compliance

• Ensure adherence to global cybersecurity controls and local regulatory requirements.
• Own local business continuity and disaster recovery readiness.
• Identify and mitigate operational risks across the service center and APAC IT landscape.

Your Profile:

• Bachelor’s or master’s degree in computer science, Information Systems, or related technical field.
• Certifications in ITIL, PMP/Prince2, Scrum, or equivalent frameworks.
• 10+ years of IT leadership experience in multinational environments.
• Proven experience managing IT service centers or shared‑service environments.
• Strong background in vendor and partner management.
• Experience in matrixed organizations with dual reporting lines.
• Exposure to India’s IT ecosystem is an advantage.
• Strategic and operational leadership
• Global stakeholder management
• Vendor negotiation and governance
• Service delivery excellence
• Strong communication across cultures
• Continuous improvement & digitalization mindset
• Travel within APAC and to global corporate locations as required.
• Hiring, performance, and disciplinary actions for India Service Center teams
• Vendor selection and contract management within global procurement guidelines and in alignment with global team
• Approval of regional operational expenditures within delegated limits
• Definition and enforcement of regional and service center processes

Languages

English: Full professional proficiency (C1+)

Does not own:

• Global architecture, platforms, or enterprise IT strategy
• Global budget ownership
• Final prioritization in global ITO demand cycles