Group Lead - Operational Excellence
REQUISITION ID:
13295
LOCATION:
Chennai, TN, IN, 600119
DEPARTMENT:
Service
YOUR TASKS:
- Lead and manage the offshore team of key users, fostering a collaborative and productive working environment
- Mentor and support team members in their professional development and daily responsibilities
- Drive User Acceptance Testing (UAT) activities with the team, ensuring timely and accurate delivery of results
- Act as the primary point of contact for all questions related to the offshore team’s development and activities
- Represent the team in UAT calls, providing updates, insights, and solutions
- Collaborate with project stakeholders to address and resolve issues related to the implementation process
- Present the team’s progress and deliverables to internal and external stakeholders
- Ensure alignment with project timelines and organizational goals
- Utilize knowledge of SAP S4HANA to guide the team in implementing end-to-end service processes, like Service Contracts, Service Finance and Controlling , Service Operations and Maintenance , Material Management , After-Sales Services
- Provide insights and solutions to optimize service area processes within S4HANA
- Handle performance management, workload distribution, and conflict resolution within the team
- Promote a culture of continuous improvement and accountability
- Be the S4HANA key user to support the daily business operations as and when needed
YOUR PROFILE
- Bachelor’s or Master’s degree in Engineering, Information Technology, Business Administration, or a related field.
- 15+ years of professional experience, with a strong background in SAP implementation in the service area.
- Prior experience in S4HANA transformation projects, particularly in the service domain.
- Familiarity with service processes in the wind energy sector is highly desirable.
- Demonstrated expertise in end-to-end service processes (Service Contracts, Finance, Maintenance, Material Management, and After-Sales).
- Strong leadership and team management capabilities.
- Excellent communication and presentation skills, with the ability to represent the team effectively in stakeholder meetings.
- Analytical mindset with problem-solving skills.
- Ability to work in a dynamic, multinational environment and manage offshore teams
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.
The role is generally available on a full-time basis as well as in other flexible working-time models.