Service Coordinator
Cape Town, ZA, 8001
Purpose of the Role
Nordex Energy South Africa has 1.1GW of installed capacity across multiple wind farms. The Senior Service Operations Coordinator is responsible for overseeing the planning, coordination, performance monitoring and operational effectiveness of multiple wind farm service operations.
The role provides leadership through influence, ensuring operational excellence, contractual compliance, resource optimisation, and the achievement of business objectives. Acting as a key link between Field Operations, Customers, Supply Chain, Technical Support and Management, the incumbent drives performance improvement initiatives and supports strategic operational decision-making.
Responsibilities
Strategic Operations Management
- Lead operational planning activities across multiple wind farms.
- Drive fleet-wide performance improvement initiatives.
- Identify operational risks and implement mitigation strategies.
- Support implementation of service strategies and business objectives.
Customer & Stakeholder Management
- Serve as a key operational contact for customers and stakeholders.
- Participate in customer performance review meetings.
- Manage operational escalations and ensure timely resolution.
- Support contract compliance and service level achievement.
Financial & Commercial Support
- Monitor operational expenditure and budget performance.
- Identify opportunities for cost reduction and efficiency improvements.
- Support forecasting, budgeting and resource planning activities.
- Provide operational input for commercial and contractual discussions.
Operational Performance & Reporting
- Develop and present performance dashboards and management reports.
- Analyse trends relating to:
- Fleet Availability
- Reliability
- Maintenance Compliance
- Resource Utilisation
- Work Order Performance
- Spare Parts Consumption
- Failure Analysis
- Drive corrective actions and continuous improvement initiatives.
Skills & Competencies
- Strategic planning capability
- Commercial awareness
- Stakeholder management
- Data analytics and reporting
- Influence without authority
- Customer relationship management
- Continuous improvement methodologies
- Advanced problem-solving and decision-making
Experience Requirements
- Minimum 5 years’ experience in renewable energy, power generation, industrial operations or maintenance planning environments.
- Demonstrated experience coordinating multiple operational sites or portfolios.
- Proven experience managing customer-facing operational performance.
- Strong experience in budget monitoring, forecasting and KPI management.
- Advanced ERP/CMMS and reporting system expertise.
- Experience driving operational improvement projects.
YOUR BENEFITS:
In addition to the opportunity to make our world a little more sustainable, we offer you:
*Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.