Service Coordinator

Purpose of Role

Nordex Energy South Africa has 1.1GW of installed capacity over 9 wind farms. The coordinator is responsible for leading and supporting maintenance and operations management of multiple wind farms and is responsible for supporting operational outcomes and ensuring minimal disruption to operations, optimal resource utilization, and adherence to safety.

Key Responsibilities [Key Performance Areas]

Operational and Health & Safety:

• Support the implementation and compliance of Nordex HSE policies, standards, systems, practices

Reporting

• Provide monthly reports with analytical data regarding maintenance metrics, costs, and asset performance:

• Wind Farm Work Order Performance Monitoring
• Work Order Closure Rate
• Workforce Efficiency/ productivity
• Preventative Maintenance progress
• Retrofits / SN/TNs
• Major corrective plans
• Spare Parts Consumption

Planning & Scheduling

• Produce efficient, reliable and cost-effective service schedules to meet contractual obligations and customer needs
• Coordinate activities on various wind farms - ensure efficiency and effectiveness (Tooling, manpower, materials)
• Develop and manage weekly/daily maintenance schedules for each wind farm prioritising preventative maintenance and urgent tasks and coordinating with the Local operations manager and Site Lead.

Operations

• Act as a central point of contact for maintenance information, updating LoM, Site Lead and management
• Main contact for the Service Technicians

Best Practice Implementation and Compliance Management

• Responsible at fleet level for implementing Nordex and Industry best Practices related to:

• Continuous Improvement
• Work Planning and Control
• Materials Management
• Implementation and use of planning tools and philosophies

Materials Management

• Check regular material availability, ordering additional supplies as required
• Creating material demands based on annual maintenance plan requirements

Contractor Management

• Ensures that plant-based contractors are fulfilling their required performance standards as legally contracted.
• Assist with budget monitoring, track maintenance costs, and process invoice,
• Manage scope, scheduling, and performance of Subcontractors with Local Operations Manager

Skills / Competencies

• Teamwork and collaboration
• Results-orientated and able to make sound decisions.
• Systematic problem-solving behaviour, trouble shooter
• Managing complex systems & processes
• Planning & organizing
• Willing to travel on a regular basis, including nights away from home.
• Resilience & tolerance of frustration
• Very high attention to technical detail.
• High level of service orientation
• Demonstrated ability to work independently, with limited supervision
• Excellent communication skills in interaction with internal and customer contact people
• Good change management skills.
• Well-organized and responsive in written communication, including understanding and preparing management reports and clear email communication.

Experience, Knowledge & Qualifications

• Minimum of electrical, mechanical, industrial engineering, Facilities Management BTech/BEng preferred (or NQF equivalent)
• Good technical understanding of major plant equipment, systems, and processes.
• Solid experience in plant maintenance and operations
• Demonstrated knowledge of wind farm systems and operations
• Proven excellent safety record OHS Act knowledge - Health and Safety.
• Specialist use of ERP/CMMS systems – e.g. SAP
• Demonstrated competence in the use of Microsoft Office packages including Outlook, Word and Excel is required. Competence in PowerPoint is an advantage
• Valid Code B driver’s license is a requirement

YOUR BENEFITS:

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.