Field Support Technical Specialist- South Texas (m/f/d)

Do you want to be part of an agile team where colleagueship truly matters?

As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.

POSITION SUMMARY

The role of a Field Support Technical Specialist is crucial in supporting the company’s mission to develop and deliver clear power plants that make 100% renewable energy a reality for the world. As Field Support Technical Specialist, you will support and lead field corrective actions to minimize turbine downtime. You will travel to wind farms for on-site training and troubleshooting as needed. This directly impacts the company’s ability to produce and maintain renewable energy solutions.

WHAT YOU'LL DO

• Supports Field Technicians with turbine troubleshooting.

• Provides new sites with instruction, guidance, and implementation of internal processes.

• Works with new Site Management and Technician teams to successfully perform day-to-day functions to higher levels of performance.

• Provides on-site training and evaluation of Technicians for the development and completion of Technical Training on-the-job demonstrations required through appropriate training levels.

• Available for dispatch to support and/or lead field corrective actions.

• Supports O&M windfarms with turbine control issues.

• Evaluates turbine-specific problems and offers suggestions for turbine solutions.

• Evaluates turbine component failures and communicates problems via ServiceNow.

• Works closely with Technical Services to build a strong working knowledge of multiple platforms and models of Wind Turbine Generators.

• Supports and leads field corrective actions to minimize turbine downtime both remotely and at wind farms.

• Utilizes ServiceNow to manage and organize communication, guidance, prioritization, and resolutions of Turbine issues.

• Analyzes control data to evaluate turbine problems.

• Works closely with other groups and organizations to establish improvements, data generation, training updates, and documentation.

• Demonstrates a comprehensive understanding of internal processes, systems, and reports.

• Proficiently utilizes MS Office suite. (Excel, Outlook, Power BI, Project, etc.)

• Other responsibilities as assigned.

WHAT YOU HAVE

• Minimum of a 2-year technical degree in electrical or electronics, or equivalent work experience.

• Bachelor’s degree in electrical or mechanical engineering preferred.

• Experience solving technical problems on electrical generating equipment preferred.

• Wind Farm Erection and Commissioning experience preferred.

• Wind Turbine Generator (WTG) experience preferred.

• Electrical generation experience preferred.

• Ability to read schematics to diagnose electrical and mechanical problems.

• Ability to manage several activities/projects at once to organize and prioritize work, prepare plans and meet deadlines.

• Ability to coordinate teams to perform inspections and repairs.

• Ability to successfully interact with all organizational levels.

• Ability to grasp complex concepts and offer solutions to turbine problems.

• Ability to work within assigned systems to coordinate repairs, troubleshoot, and record all data for use in reporting and further data analysis.

• Must be willing to travel to wind farms for on-site training and troubleshooting as required.

• Flexibility to work based 8-hour or 12-hour rotating shifts.

• Flexibility to work overtime.

• Ability to meet specific OSHA and ANSI weight limits of 265lbs. max.

• Must be able to pass a pre-employment physical administered by a medical examiner to ensure ability to safely perform job functions and meet the physical demands of the position.

• Driving is an essential function of the job. Must possess a full valid driver’s license and be insurable under our auto insurance policy. This position will be subject to periodic driver’s abstract checks to confirm continued insurability.

Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must:

• Demonstrate a strong understanding of and commitment to safety protocols and procedures.

• Ensure compliance with all safety regulations and company policies.

• Proactively identify and mitigate potential safety hazards.

• Properly use applicable safety equipment, including but not limited to eye protection, hearing protectors, steel-toe boots, and hard hats. Loose-fitting clothes and jewelry are not permitted.

• Communicate effectively with team members and management to ensure a safe working environment.

• Speak and understand English fluently to effectively communicate safety and job-related information, follow safety instructions, and collaborate with English-speaking supervisors and team members.

The pay for this role is non-exempt at $37 - $40 hourly with up to a 5% bonus.  Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program* designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership.

Financial Benefits
 

• Paid Time Off - Three (3) weeks accrued (120 hours)
• Medical & Pharmacy Insurance with multiple options to best meet your needs
• Health Savings Account (HSA) with Employer Contribution
• Flex Spending Account (FSA)
• Dental Insurance
• Vision Insurance
• Short-Term / Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) with Employer Match
• Student Debt Repayment
• Tuition Reimbursement
   

Wellbeing, Family Planning, and Voluntary Benefits
 

• Employee Assistance Program (EAP)
• Parental Leave
• Calm Subscription
• Gym Membership Reimbursement
• Accident Insurance
• Legal Plans
• Spot Pet Insurance
• Auto and Home Insurance
• And much more…
   

*Offers may vary by location and eligibility.

Equal Opportunity:
Nordex adheres to a policy of equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

DEI:
We are committed to creating an environment and culture in which Diversity and Inclusion is recognized as a true opportunity and value for the organization. We welcome you to learn more by visiting this link: Diversity & Inclusion - Nordex SE